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16th March 2020


What is Dimension X?

Dimension X: Dinosaurs and Dimension X: Robots are new immersive and interactive mixed reality experiences. You'll put on the latest Magic Leap headset technology, which blends visitors’ physical and digital worlds together like you're entering another dimension, to bring the wonder of dinosaurs and robots to life. Visitors will be invited to embark on a mission and work with each other to save the day, becoming the hero of these exciting interactive games.

Can I wear my glasses?

Magic Leap headsets are not designed to accommodate glasses/ spectacles. If you are short-sighted and normally wear glasses but also have contact lenses, we strongly recommend you come wearing your contact lenses.

How are you protecting against Coronavirus?


We follow a strict regiment on headset cleaning between each customer using anti-bacterial/alcohol product. We are monitoring and following Public Health England's advice as well as coordinating with Intu to provide the best and safest service to our customers/visitors.

What is the minimum height and age for visiting Dimension X? Is this okay for children?


You must be over 1m 40cm in height to participate in the Experience.

Due to safety and operational concerns, there is an age requirement. All guests must be age 14 or above. Minors (14 or over and under 18 years old) can experience Dimension X: Dinosaurs and Dimension X: Robots but should be aware of and review the experience privacy policy and terms of service ahead of time.

How many people can participate at a time?


We can accommodate up to six guests in a single group. If there are more than six people in your party, your party will be split into multiple groups. Please purchase the closest available tickets together. Parties with fewer than six people may be paired with additional guests.

How early should I arrive for my visit?


We recommend you arrive 10 minutes early for your scheduled time. It's a good idea to make sure everyone in your party arrives together so you can enjoy the Experience together.

What happens if I arrive late?


Pre booked participants must arrive at the experience desk 10 minutes before the time on the ticket. Each experience is a 20minute session and sessions are booked back-to-back, so being on time will mean you don't miss your slot.

If you arrive late for your session and the Experience Leader has already begun the experience briefing and Magic Leap fitting process, you will not be allowed to join.

Tickets are only valid for the Experience time slot you have booked, and you will not receive a credit or refund because you have arrived later than the time on the Ticket.

What is your cancellation and refund policy?


No Refunds. Once purchased, tickets are non-refundable except, subject to these terms of service. For further information on the cancellation and refund policy please refer to the terms of service. For any questions, please contact dx-contact@factory42.uk.

I have questions about accessibility.The Magic Leap headset is intended to provide a safe spatial computing experience. This intended experience requires you to have an unimpaired sense of balance and motion. Do not use Magic Leap while you are fatigued, ill or experiencing symptoms of illness, under emotional or physical stress, or under the influence of alcohol or drugs. Such uses increase the likelihood of injury and property damage.

Is there a place to store my belongings?


We recommend you do not bring personal items with you into the experience as there are no lockers or cloakroom facilities. There is a limited amount of space on the floor in the main experience room for you to store your belongings. Any personal property you take into the experience is done so at your own risk. Please note that Dimension X is not responsible for any lost or stolen items.

Is there any chance of motion sickness?


You may experience some discomfort while using Magic Leap including: visual discomfort, eye-strain, dizziness, nausea, impaired eye-hand coordination, lightheadedness, impaired balance, excessive sweating, headache, fatigue, tingling, burning or stiffness, or numbness. If you experience discomfort, immediately stop participating in the Experience and let members of the Experience staff know you are not able to continue.


How many people can participate at a time?

Up to six players can enjoy the experience at one time (in one session). If your party is larger than six, you will be split into groups. And if your party is smaller than six, you will be put in a group with others.

Does Dimension X offer group discounts or promotions?

Maximum group size is 6 participants. Dimension X at Intu's Metrocentre is running a 2for1 offer at £5 for both experiences from 16-31 March. For details please visit intu.co.uk/metrocentre/events

Does Dimension X have packages for large group bookings (e.g. corporate events, birthdays, bachelor/ette parties, special events)?


Please contact dx-contact@factory42.uk to enquire.

Can I take photos?


Unfortunately you cannot take photos while experiencing Dimension X: Dinosaurs and Dimension X: Robots. This is to encourage you to maximise enjoyment of the experience.

What are the sizes for your equipment?

Our Magic Leap headsets come in a regular size. Some smaller headsets may be available depending on demand. There is also a small light battery pack that you will wear on a sling over one shoulder.

Is there a place for my family to wait?

Your family is welcome to enjoy and explore the Intu centre whilst you play the Dimension X: Dinosaurs or Dimension X: Robots experience.

Can I use a wheelchair?

This is an unseated experience and guests will be required to stand for 5 minutes. Guests may use their own wheelchairs as long as the wheelchair does not exceed 34" (87 cm) in width.

Can I participate if I’m pregnant?


We do not advise doing the Experience while expecting a baby.

How much does Dimension X cost?

Tickets cost £5.


When will you be opening new Dimension X experiences in the future?

To find out about future location announcements or hear more about future Dimension X experiences, opt in to receive updates from us when you book or purchase a ticket.

Still have a question?

Please contact dx-contact@factory42.uk with any questions


What if I have limited vision in one eye?


Magic Leap should work just as well for a person with sight in only one eye - they should see as well as they would normally. Please note, as above, that glasses do not fit comfortably under Magic Leap headsets.

Can I wear my hearing aids?


Physically hearing aids should be possible with the headset. Potential issue with having the ML Controller close to the induction loop, and it causing feedback through the hearing aid.


How long is the experience?


Please plan to spend at least 20 minutes at our location. Due to popularity and demand, there may be periodic waits. During peak hours, please allow up to half an hour for your end-to-end experience.


Do I need to sign a liability waiver?

No, participants do not need to sign a liability waiver before entering Dimension X Dinosaurs and Dimension X Robots experiences but you do need to agree to our terms of service when purchasing a ticket.


Does Dimension X offer gift cards?

Unfortunately not at this time. If you'd like to hear more about future Dimension X experiences to spread the word, please opt-in to hear more when booking or purchasing a ticket.

Can I buy tickets in person?

Yes, walk-up tickets are sold on a first come, first served basis, although please note that we do not take cash. We recommend booking online to secure your preferred visit time.

Can I buy Dimension X technology and take it home?


No, this is a unique experience solely for Dimension X participants.